Coaching begins with a telephone interview to assess the individual’s or business’ current situation and challenges, identify priorities for action and establish desired outcomes and goals. Subsequent coaching sessions may be conducted in person or over the telephone, with each session lasting a previously established length of time. Between coaching sessions, it’s possible that the coach asks the individual to complete specific actions that facilitates the achievement of the desired outcomes and goals decided. The duration of the coaching varies depending on the needs of the person.
- Assessments : A variety of assessments (such as MBTI) are available to support the coaching process, depending upon the needs of the individual or business. Assessments provide information that can enhance self-awareness, as well as awareness of others and also provide a basis for creating coaching goals and strategies. They also offer a method for evaluating progress.
- Concepts, models and principles : A variety of concepts drawn from the behavioral sciences, management literature and the humanities may be incorporated into the coaching to increase self-awareness and awareness of others, facilitate changes in perspective, promote new insights and provide new ways of looking at challenges.
- Appreciative approach : Coaching incorporates an appreciative approach, grounded in what’s right, what’s working, what’s wanted and what’s needed to get there. Using an appreciative approach, the coach models constructive communication skills and methods to enhance personal communication effectiveness. He or she incorporates proactive (as opposed to reactive) ways of managing personal opportunities and challenges, constructive framing of observations and feedback to elicit the most positive responses from others, and visions of success as contrasted with focusing on problems.