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Understanding toxic personalities

In order to develop an appropriate communication strategy, the first step is to identify what type of difficult personality you are dealing with. We can separate difficult personalities into seven categories : the toxic personality, the explosive personality, the complainer, the diva, the silent one, the supernice and the gossip. The toxic personality The word [...]

By |2018-03-03T07:37:07+00:00July 4th, 2016|Communication tools, Managing Conflict|Comments Off on Understanding toxic personalities

Strategies for managing difficult personalities

Interacting with difficult personalities at work and in your life can leave you feeling a host of negative emotions. Difficult personalities include anyone whose behaviour somehow triggers an emotional reaction in you. Most of us try to handle tough personalities either by confronting them head-on, even if this leads to escalating hostility, or by completely [...]

By |2018-03-03T07:37:07+00:00July 4th, 2016|Change management resources|Comments Off on Strategies for managing difficult personalities