Managing Conflict

/Managing Conflict

Communication patterns that limit emotional intelligence

Psychological and communication patterns that limit emotional intelligence It is worth being aware of some typical patterns that hinder the development of emotional intelligence. In a context which requires a high degree of emotional intelligence (such as dealing with conflict at work or engaging in difficult conversations which require you to be tuned into what [...]

By |2018-03-03T07:37:06+00:00October 1st, 2016|Emotional intelligence, Managing Conflict|Comments Off on Communication patterns that limit emotional intelligence

Managing stress

In our high-paced and multitasking lives, we all hear the exclamation : “I’m so stressed out!” many times every day either from ourselves or from other people. We tend to use the word “stress” as a catch-all notion for anxiety, frustration, agitation or nervous tension that we feel when we’re stuck in traffic, have pressing [...]

By |2018-03-03T07:37:07+00:00October 1st, 2016|Care resource centre, Change management resources, Managing Conflict|Comments Off on Managing stress

Understanding toxic personalities

In order to develop an appropriate communication strategy, the first step is to identify what type of difficult personality you are dealing with. We can separate difficult personalities into seven categories : the toxic personality, the explosive personality, the complainer, the diva, the silent one, the supernice and the gossip. The toxic personality The word [...]

By |2018-03-03T07:37:07+00:00July 4th, 2016|Communication tools, Managing Conflict|Comments Off on Understanding toxic personalities