Communication tools

/Communication tools

Giving feedback

When it comes to giving or receiving feedback at work, the process is often seen and felt as unnerving and stressful. It can feel like walking across a tightrope. However this isn’t the appropriate emotional environment in which to talk about an individual’s performance or discuss future goals. Understanding the contours of an optimal communicative [...]

By | 2017-01-10T16:01:29+00:00 October 1st, 2016|Communication tools|Comments Off on Giving feedback

Understanding toxic personalities

In order to develop an appropriate communication strategy, the first step is to identify what type of difficult personality you are dealing with. We can separate difficult personalities into seven categories : the toxic personality, the explosive personality, the complainer, the diva, the silent one, the supernice and the gossip. The toxic personality The word [...]

By | 2017-01-10T16:33:04+00:00 July 4th, 2016|Communication tools, Managing Conflict|Comments Off on Understanding toxic personalities